Patient Information & Policies
Welcome
Welcome to South Coast Orthopaedic and Associates. Your time and experience is valuable to us. In order to ensure a smooth running office and excellent patient care, we have policies and procedures that we follow. We consider everyone with importance and set a standard of quality you can count on and trust. We are glad to have you with us.
Appointments
To schedule an appointment, please contact our appointment line at 541-266-3601. If you need to leave a message, please include your name, contact number, date of birth and reason for appointment.
No Show Policy
If you are scheduled for an appointment, it is important that you communicate with us in the event you are not going to be able to make it to your appointment. Our policy indicates that if you do not call to cancel or reschedule your appointment within 24 hours prior, we will bill you $20 for not notifying us that you could not make your appointment. If you miss 3 appointments within a 6 month time frame, you could be discharged from the clinic. The no show fee of $20 is not billable to insurance companies and would be the patient’s financial responsibility to pay.
Insurance &
Payments
As a courtesy to our patients, we will bill your insurance company. South Coast Orthopaedic Associates, P.C. does not participate with all insurance companies, so you may want to check with your insurance company prior to your appointment to see what their policy is on non-participating providers. Private pay accounts are expected to make payment arrangements to pay their bill upon arrival to our facility for each appointment or surgical procedures. When services are paid in full at the time of service, a discount will be given. Each new patient will receive a complete copy of our Financial Policy prior to their appointment. We accept cash, checks, and most major credit cards and debit cards.
Prescriptions &
Refills
Please contact your pharmacy for prescription refill requests. Refill requests can take up to 72 hours to be processed.
